We are committed to delivering your order accurately, in good condition, and on time.
1. Delivery Coverage
We ship across all locations in India using trusted courier partners. International shipping is available to select countries and will incur additional charges.
2. Dispatch Timeline
- Orders are typically dispatched within 1–2 working days from the date of confirmation.
- You will receive a tracking number via WhatsApp or email once the product is shipped.
3. Shipping Charges
- Free Shipping on all domestic orders.
- International Orders: Shipping charges are calculated at checkout based on destination and weight.
4. Delivery Time
- Metro Cities: 3–5 business days
- Tier 2 & Rural Areas: 5–7 business days
- International Orders: 10–15 business days, depending on location
5. Shipping Partner
We have partnered with ST Couriers, India Posts, and other reliable logistics providers to ensure timely delivery.
6. Order Tracking
Once your order is shipped, you will receive a tracking link via WhatsApp or email. You can also contact our support team if you face issues.
7. Undelivered Packages
If your package is returned to us due to an incorrect address, non-availability, or refusal to accept, we will attempt to contact you once. If undelivered, a re-delivery fee may be charged.
8. Damaged Packages
If the package is damaged on arrival, please do not accept it from the courier. If already accepted, report the issue to us within 48 hours along with clear photos or videos.
9. International Duties & Taxes
Customers outside India may be liable to pay customs/import duties. These charges are the responsibility of the recipient.
10. Support
For shipping-related queries:
Email: [email protected]
Instagram DM: @homeslove.i)