This Privacy Policy describes how homeslove.in (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit, use our services, or make a purchase from the Site.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us:
- Email: [email protected]
- Address: Zeyes Associates, No. 12, Victor Street, Perumalpuram, Tirunelveli, Tamil Nadu – 627007, India
- GSTIN: 33AAEFZ1499C1Z5
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
In this Privacy Policy, “Personal Information” means information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual.
1) Device information
Purpose of collection:
To load the Site accurately for you, maintain security, prevent fraud, and perform analytics on Site usage to optimize our store.
Source of collection:
Collected automatically when you access our Site using cookies, log files, web beacons, tags, pixels, and similar technologies.
Personal Information collected:
Web browser version, device identifiers, IP address, time zone, cookie information, what pages/products you view, search terms, and how you interact with the Site.
2) Order information
Purpose of collection:
To provide products or services to you to fulfill our contract, process your payment, arrange for shipping, provide invoices/order confirmations, communicate with you, screen orders for risk/fraud, and (where you’ve opted-in) send offers/marketing.
Source of collection:
Collected from you during checkout or when you place an order.
Personal Information collected:
Name, billing address, shipping address, payment confirmation details, email address, and phone number.
Note: We do not store full card details on our servers. Card handling is performed by the payment gateway/bank you choose at checkout.
3) Account information
Purpose of collection:
To create and manage your account, provide order history, faster checkout, address saving, and customer support.
Personal Information collected:
Name, email, phone number (if provided), address (if provided), and account credentials.
4) Customer support information
Purpose of collection:
To respond to your queries, resolve complaints, process returns/exchanges, and support order-related requests.
Personal Information collected:
Name, email/phone, address (if required for service), order details, and any information you share in your message.
Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are a parent/guardian and believe your child has provided us with Personal Information, please contact us to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above.
Examples of categories of service providers:
- E-commerce platform & website operations Our store runs on WordPress + WooCommerce (shopping cart, checkout, order management). WooCommerce uses cookies and session storage to maintain cart and checkout functionality.
- Payment processing We share order/payment-related data with the payment gateway/bank you choose at checkout (for example: PhonePe PG you enable).
- Shipping & delivery partners We share name, phone, shipping address, and order details required to deliver your order.
- Analytics and performance We may use analytics tools (e.g., Google Analytics) to understand how customers use the Site.
- Marketing partners If you opt-in, we may use Facebook/Meta and Google marketing tools to reach relevant audiences and measure campaign performance.
We may also share your Personal Information to comply with applicable laws and regulations, respond to lawful requests, or protect our rights.
Behavioural Advertising
We use your Personal Information to provide targeted advertisements or marketing communications we believe may be of interest to you.
You can opt out of targeted advertising using:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
You can also opt out of some services via the Digital Advertising Alliance portal: https://optout.aboutads.info/
Using Personal Information
We use your Personal Information to provide our services, including:
- Offering products for sale
- Processing payments
- Shipping and fulfillment
- Order confirmations, invoices, updates
- Customer support
- (If opted-in) marketing communications
Legal Basis (GDPR)
If you are a resident of the European Economic Area (EEA), we process your Personal Information under the following lawful bases:
- Your consent
- Performance of the contract (to fulfill your order)
- Compliance with legal obligations
- Legitimate interests (e.g., fraud prevention, store improvement)
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase it, subject to legal requirements (for example tax/accounting compliance).
Cookies
A cookie is a small amount of information that’s downloaded to your device when you visit our Site. We use cookies to:
- Keep items in your cart and support checkout
- Remember preferences
- Enable security
- Measure site usage and performance
Cookies names and usage
- woocommerce_cart_hash (session) – helps detect cart changes
- woocommerce_items_in_cart (session) – helps detect cart changes
- wp_woocommerce_session_* (typically 2 days) – stores a unique session ID for cart data
- wp-settings-* and wp-settings-time-* – admin/user preferences
You can control and manage cookies via your browser settings. Blocking cookies may impact checkout and some site features.
Do Not Track
Because there is no consistent industry standard for “Do Not Track” signals, we do not alter our practices when we detect such a signal.
Your Rights
GDPR (EEA residents)
You have the right to access the Personal Information we hold about you, request correction, request deletion, and data portability. To exercise these rights, contact us using the details above.
CCPA (California residents)
You may have rights to access, delete, and know what Personal Information is collected/shared. You may also designate an authorized agent to submit requests on your behalf.
India Compliance Note
For users in India, we follow reasonable security practices and handle personal information in line with applicable Indian law (including India’s Information Technology Act and related rules on sensitive personal data, where applicable).
Changes
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal/regulatory reasons.
Complaints
If you would like to make a complaint, contact us by email or mail (see Contact section). If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.